Frequently Asked Questions
How do I choose my first course?
Start with a beginner course in your preferred medium and commit to short daily practice. Our placement quiz inside the onboarding flow helps narrow down the best path for your goals.
Do you offer refunds?
Yes, within 14 days if less than 20% of the course is completed. Refunds are processed back to your original payment method within 3–7 business days.
Is there a certificate?
We provide completion certificates for selected courses. Certificates can be downloaded as a PDF and shared on LinkedIn.
How long do I have access to the course materials?
You get lifetime access to purchased courses, including future updates to lessons and downloadable resources.
Can I learn at my own pace?
Absolutely. All lessons are pre-recorded and available 24/7. You can adjust playback speed and revisit any lesson anytime.
What payment methods are accepted?
We accept major debit/credit cards and Apple Pay/Google Pay where available. Prices are shown in GBP with VAT where applicable.
How do I contact support?
Reach us via the Help widget in your dashboard or email support at [email protected]. Phone: +44 7700 901234 (Mon–Fri, 9:00–18:00 UK time).
Can I watch on multiple devices?
Yes, you can access your courses on desktop, tablet, and mobile. Your progress syncs across devices.
Is there a community or feedback on my work?
Selected courses include peer reviews and optional mentor feedback sessions. You can share progress, get tips, and join monthly challenges.
Can I gift a course to someone?
Yes. Purchase a gift code at checkout and forward it to the recipient. Gift codes do not expire.